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GENERAL QUESTIONS

 

  1. What is in a Hipsqueak Box?

Your Hipsqueak Box is a custom curated collection of new and gently loved children’s apparel and accessories. Your box will contain 12 pieces representing our A-list brands and baby boutiques across the United States and Europe.

  1. How does the Hipsqueak subscription work?
    Fill out your Style Profile

      Begin by creating your member profile and telling us all about your awesome kid! We will get an understanding of your child’s size and style preferences.

        Pick the frequency in which you would like to receive your Hipsqueak Box.

          When you are sent your curated collection, you will be charged a $20 styling fee. Your styling fee will be applied to your purchase, if you purchase three or more items from your Hipsqueak Box. Love all the items in your box receive 15% off your entire purchase when chose to keep all 12!

            Buy only what you like and return the rest!

              Once you receive your Hipsqueak Box, you have four days to decide what you’ll purchase and what you’d like to send back. You’re only charged for items you choose to keep. If you wish to keep everything in your box, you will receive 15% off the total purchase price.

              Simply return any items that didn't make the cut by using our prepaid label. Simply adhere it to the Hipsqueak Box, place any items that you do not wish to keep in the box and drop it with any UPS pickup location.

              There are no contracts - you are free to cancel your subscription box any time after your first box has been shipped.

              1. What Kids’ ages and sizes do Hipsqueak ship?

              Currently, our boxes are styled to accommodate ages Newborn to 6T in both boy’s and girl’s fashions.

              1. What type of items can I expect?

              We aim to please even the pickiest of toddlers - so we provide a wide range of items. We currently offer pants, skirts, shorts, dresses, sweaters, shirts, outerwear, swimwear, shoes and accessories for both boys and girls.

              1. When will my card be charged?

              Your card is charged a $20 styling fee on the date you sign up, then automatically on the standard rebill cycle date, which is on the shipment date, until canceled by you.

              1. How much does it cost?

              For each monthly subscription box, you will be charged a $20 styling fee. You will receive 12 pieces and you will receive 15% off your entire purchase total if you wish to keep everything in your box. Otherwise, you pay the styling fee and the price per item(s) you would like to keep.

              1. Can I sell to Hipsqueak?

              Yes! Request a pre-paid UPS shipping bag (all shipping and packaging fees are included), fill the bag with any gently loved apparel, accessories or shoes. Send the bag back to us – And we will take it from there! You will receive a cash or store credit offer straight to your inbox so that you can splurge on more fashions for your growing youngster.  

              1.  I just joined! When will I receive my first box?

              Your first box will ship within 2-4 days after your initial order. You will receive your subscription boxes at the frequency selected in your profile.

               

               

              STYLING QUESTIONS

               

              1. Do I customize the contents of my boxes?

              You will get to specify the size of the items that you wish to receive in your box as well as style preference and body type. You can always drop us a request for a specific type of item or give us notes on items to avoid (like jeans, snap closures, etc,) in the notes section during checkout. Or send us an email to hello@hipsqueak.com

              1. What is the quality of apparel items?

              Hipsqueak only purchases gently loved items of great quality. If they are gently worn items, you can bet they don’t have stains, holes, or funny smells. We hand pick each item that we carry, and we are just as picky as a toddler at mealtime about what we carry, so you can bet we’ve got the best quality. All items are washed and pressed in house at Hipsqueak before they ever are sent to you, ensuring that you receive only the best in your box!

              1. Does Hipsqueak carry new items?

               YES! We come across a lot of great clothing and accessory items that still have the original tags on them! In fact, a majority of items we carry are new or unworn and simply pre-owned by another mommy, just like you!

              1. How do I change my child’s size or style preferences?

              We know that these little nuggets grow quickly and with that comes their own opinion about style.To make changes to your child’s style profile for future boxes, just send us a note at hello@hipsqueak.com and we can adjust your style preferences.

              1. I have an item that I love, but would like to exchange for a different size or color?
              Unfortunately, our curated collection often allows us to only have one item in each size or color variant. You can always contact us and if we can make that change happen we will!

                  14. How do returns work?

                    Returns are always free for items purchased in your Hipsqueak Box. You’ll find your pre-paid return mailer in your Box. Simply adhere the label to your Hipsqueak Box and drop your returns at a UPS pick up location. You will have four days after you receive your Hipsqueak Box to decide which items you would to purchase – have your return items in the mail by the 4th day. (ex. If you receive your box on Monday, your returns are required in the mail by Friday) If your returns aren’t postmarked accordingly, we will assume you are keeping all items in your Box and charge your card accordingly.

                  1. What if I purchased an item from Hip Picks that I would like to return?
                  2. If you are unsatisfied with your purchase in any way, Hipsqueak will accept unworn merchandise with the tags still attached (if applicable) and packaging included within 14 days of the received date for a full refund; this policy only is applies to Hip Pick items. Please note that all items marked as FINAL SALE are not eligible for return. These products cannot be returned for exchange, credit, or refunds.

                  3. How do I return?
                  4. If you would like to return an item, please contact us at hello@hipsqueak.com and we can assist you with completing your return.

                    Important To Know: Hipsqueak does not refund any shipping and handling fees related to your purchase or return of Hip Pick items. We highly recommend using a shipping service that provides tracking information, without this, you may not be able to confirm that we have received your shipped item. Once your return is received and processed, you will receive a Refund Notification via email and the order amount will be refunded in the original form of payment. Please allow 7-10 business days for your refund to post. All returned items are subject to review if the item(s) are not returned in their original shipping state a return may be declined.

                     

                    1. What if any of my items arrived damaged?

                    Please email us at hello@hipsqueak.com within 3 days of receiving the damaged item and include photographs of the damaged products and we will make it right!

                     

                    SHIPPING & SUBSCRIPTIONS

                    INTERNATIONAL ORDERS 
                    At this point in time, we are no longer shipping outside of Canada and US.

                    If you require an alternative shipping option please e-mail us at hello@hipsqueak.com and we will do our best to accommodate you.

                    Orders placed Monday through Friday will be processed the next business day and will be shipped within 3 business days. If you would like your order expedited, please email us directly. 

                    Please note that all applicable duties, tariffs, and customs fees are paid by, and are the responsibility of the customer. We cannot estimate the fees associated with these charges as they are levied by your local customs authorities. Please contact your local customs office for more information. Hipsqueak does not provide refunds to customers for failure to pay duties and taxes associated with their order. 

                    * We are not responsible for lost or stolen packages or packages delayed in transit. 

                     

                      16. How do automatic deliveries ship?

                        When you complete your customer profile you can select for us to send you automatic deliveries – you set the frequency! Every 2/3 weeks, every month, every other month, or every three months. Your profile will always show your Box frequency, and you can make changes to your shipment anytime before your ship date. If you decide to opt for manual shipments that works too! Hipsqueak does not require a membership fee or a monthly subscription.

                          17. Can I change my shipping address?

                            Once your order is shipped, you will receive a shipping confirmation with a tracking number. Please note your box will be delivered without signature confirmation. It is the customer’s responsibility to ensure their box can be delivered and left unattended without signing for it upon delivery. Hipsqueak is not liable for boxes stolen or lost in transit.

                              18. What if I didn’t receive my box?

                                In the case that your Hipsqueak Box does not arrive, please email us at hello@hipsqueak.com within 2 weeks of receiving your tracking information, and let us investigate for you! Any refunds are granted at the sole discretion of Hipsqueak, and we are not responsible for boxes shipped to incorrect addresses, lost or stolen in transit.

                                  19. How do I cancel my subscription?

                                    Wait! No need to cancel! Did you know you have access to skip shipments at any time by logging into your account? Not happy with your Hipsqueak Box – contact us and give us a chance to make your experience better!

                                    Subscribers can cancel anytime and there are no cancellation fees. To cancel your subscription, please contact us at hello@hipsqueak.com

                                    All cancellations will apply to future charges. Charges already incurred cannot be refunded.

                                     

                                     

                                    I still have a question. How do I contact Hipsqueak?

                                    If you have any questions or concerns about your order, please contact us at hello@hipsqueak.com, and we will get back to you once the tiny humans have gone down for naps! Alternatively, you can always contact us through our live chat feature.

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