- What is in a hipsqueak Box?
Your hipsqueak Box is a custom curated collection of nearly new children’s apparel. Your box will contain 12 pieces representing brands you know and love.
- How does the hipsqueak subscription work?
Begin by creating your member profile and telling us all about your awesome kid! We will get an understanding of your child’s size and style preferences.
When you are sent your curated collection, you will be charged a $20 styling fee. Your styling fee will be applied to your purchase, if you purchase your entire box. Love all the items in your box receive 10% off your entire purchase when you choose to keep all 12!
Once you receive your hipsqueak Box, you have four days to decide what you’ll purchase and what you’d like to send back. You’re only charged for items you choose to keep. If you wish to keep everything in your box, you will receive 10% off the total purchase price and your $20 styling fee will be applied towards your purchase.
Simply return any items that didn't make the cut by using our prepaid label. Adhere it to the hipsqueak Box, place any items that you do not wish to keep in the box and drop it with any UPS pickup location.
There are no contracts - you are free to cancel your subscription box any time after your first box has been shipped.
- What Kids’ ages and sizes do hipsqueak ship?
Currently, our boxes are styled to accommodate ages Newborn to 6T in both boy’s and girl’s fashions.
- What type of items can I expect?
We aim to please even the pickiest of toddlers - so we provide a wide range of items. We currently offer pants, skirts, shorts, dresses, sweaters, shirts, outerwear, swimwear, and accessories for both boys and girls.
- When will my card be charged?
Your card is charged a $20 styling fee on the date you sign up, then automatically on the standard rebill cycle date, which is on the shipment date, until canceled by you.
- How much does it cost?
For each monthly subscription box, you will be charged a $20 styling fee. You will receive 12 pieces and you will receive 10% off your entire purchase total if you wish to keep everything in your box. Otherwise, you pay the styling fee and the price per item(s) you would like to keep.
- Can I sell to hipsqueak?
Yes! Request a pre-paid UPS shipping label, use any box you available to you, fill the box with any gently loved apparel. Send the box back to us – And we will take it from there! You will receive a cash or store credit offer straight to your inbox so that you can splurge on more fashions for your growing youngster.
- I just joined! When will I receive my first box?
Your first box will ship within 2-4 days after your initial order. You will receive your subscription boxes at the frequency selected in your profile.
STYLING QUESTIONS & RETURNS
- Do I customize the contents of my boxes?
You will get to specify the size of the items that you wish to receive in your box as well as style preference and body type. You can always drop us a request for a specific type of item or give us notes on items to avoid (like jeans, snap closures, etc,) in the notes section during checkout. Or send us an email to email@example.com
- What is the quality of apparel items?
hipsqueak only purchases gently loved items of great quality. If they are gently worn items, you can bet they don’t have stains, holes, or funny smells. We hand pick each item that we carry, and we are just as picky as a toddler at mealtime about what we carry, so you can bet we’ve got the best quality. All items are washed and pressed in house at hipsqueak before they ever are sent to you, ensuring that you receive only the best in your box!
- Does hipsqueak carry new items?
YES! We come across a lot of great clothing items that still have the original tags on them! In fact, a majority of items we carry are new or unworn and simply pre-owned by another parent, just like you!
- How do I change my child’s size or style preferences?
We know that these little ones grow quickly and with that comes their own opinion about style. To make changes to your child’s style profile for future boxes, just send us a note at firstname.lastname@example.org and we can adjust your style preferences.
- I have an item that I love, but would like to exchange for a different size or color?
14. How do returns work?
Returns are always free for items purchased in your hipsqueak Box. You’ll find your pre-paid return mailer in your Box. Simply adhere the label to your hipsqueak Box and drop your returns at a UPS pick up location. You will have four days after you receive your hipsqueak Box to decide which items you would to purchase – have your return items in the mail by the 4th day. (ex. If you receive your box on Monday, your returns are required in the mail by Friday) If your returns aren’t postmarked accordingly, we will assume you are keeping all items in your Box and charge your card accordingly.
- What if any of my items arrived damaged?
Please email us at email@example.com within 3 days of receiving the damaged item and include photographs of the damaged products and we will make it right!
SHIPPING & SUBSCRIPTIONS
At this point in time, we are no longer shipping outside of Canada and US.
Shipping within the Domestic US is free. Shipping to Canada is a flat $15.00 charge.
If you require an alternative shipping option please e-mail us at firstname.lastname@example.org and we will do our best to accommodate you.
Orders placed Monday through Friday will be processed the next business day and will be shipped within 3 business days. If you would like your order expedited, please email us directly.
Please note that all applicable duties, tariffs, and customs fees are paid by, and are the responsibility of the customer. We cannot estimate the fees associated with these charges as they are levied by your local customs authorities. Please contact your local customs office for more information. hipsqueak does not provide refunds to customers for failure to pay duties and taxes associated with their order.
* We are not responsible for lost or stolen packages or packages delayed in transit.
16. How do automatic deliveries ship?
When you complete your customer profile you can select for us to send you automatic deliveries – you set the frequency! Every month, every other month, or every three months.
17. Can I change my shipping address?
Once your order is shipped, you will receive a shipping confirmation with a tracking number. Please note your box will be delivered without signature confirmation. It is the customer’s responsibility to ensure their box can be delivered and left unattended without signing for it upon delivery. hipsqueak is not liable for boxes stolen or lost in transit.
18. What if I didn’t receive my box?
In the case that your hipsqueak Box does not arrive, please email us at email@example.com within 2 weeks of receiving your tracking information, and let us investigate for you! Any refunds are granted at the sole discretion of hipsqueak, and we are not responsible for boxes shipped to incorrect addresses, lost or stolen in transit.
19. How do I cancel my subscription?
Wait! No need to cancel! Not happy with your hipsqueak Box – contact us and give us a chance to make your experience better!
Subscribers can cancel anytime and there are no cancellation fees. To cancel your subscription, please contact us at firstname.lastname@example.org
All cancellations will apply to future charges. Charges already incurred cannot be refunded.
I still have a question. How do I contact hipsqueak?
If you have any questions or concerns about your order, please contact us at email@example.com, and we will get back to you once the tiny humans have gone down for naps! Alternatively, you can always contact us through our live chat feature.